Prefer email? So do we. For questions, custom requests, press inquiries, or anything else related to our jewelry, please write to hello@streetjewelrystory.com. Our inbox is the quickest and most reliable way to get a thoughtful reply.
What we typically respond to
- Order help: questions about an existing order, tracking, shipping, or changes.
- Custom and commissions: ideas for bespoke pieces, sizing guidance, materials, or timelines.
- Repairs and care: requests for repairs, cleaning advice, or warranty information.
- Wholesale, retail partnerships, and collaborations: stockists, pop-up opportunities, and co‑branded projects.
- Press and media: interview requests, feature opportunities, and high-resolution imagery.
- Site feedback and technical issues: problems with checkout, account access, or product information.
- General questions and feedback: suggestions, reviews, and customer stories we can share.
Response time expectations
We aim to reply within 48 business hours during normal operating days (Monday–Friday). Messages received on weekends or public holidays will be handled the next business day. Complex custom projects or repair quotes may take a little longer because we review details and materials carefully—expect up to 5 business days for thorough estimates.
What to include in your message
- Your order number (if relevant).
- Clear photos for repair or sizing issues.
- Details about materials, preferred timeline, and budget for custom work.
- Contact name and best email or phone number if follow-up is needed.
Privacy and security
We only collect the information necessary to help with your request and protect your privacy. Financial details are processed securely through our payment partners; never include full card information in an email. If you need to share sensitive details, we’ll provide a secure channel.
About the team: Street Jewelry Story is a small studio with over a decade of experience crafting durable, street-inspired pieces from responsibly sourced materials. Our founder, a trained metalsmith with years of product-design and retail experience, oversees every custom commission to ensure quality and longevity.
If you prefer, include any images or sketches that help explain your idea—visuals make creative projects move faster. We look forward to hearing from you and helping bring your jewelry story to life.